For people who are having trouble with the mp4/flash format:

Here I present to you a short video produced in three other formats:

avi – http://torahonline.co.il/format-testing/format-testing.avi

mov – http://torahonline.co.il/format-testing/format-testing.mov

wmv – http://torahonline.co.il/format-testing/format-testing.wmv

Play around with them, try to get them working on your device, maybe try right-clicking and downloading them to your device, and then let me know what works for you at the Support Desk.